Summary of Major Findings

• Introduction
• Scope and Methodology
• Product Definitions
• Benefits of Hosted Solutions
• Market Trends
• Market Engineering Measurements
• Market Challenges
• Market Drivers
• Market Restraints

Market Analysis

• Revenue and Agent Position Forecasts
• Pricing Analysis
• Market Breakout by Size of Deployment
• Market Snapshot - France
• Market Snapshot - Germany
• Market Snapshot - Italy
• Market Snapshot - Spain
• Market Snapshot - United Kingdom
• Market Snapshot - Benelux
• Market Snapshot - Scandinavia
• Market Snapshot - Eastern Europe
• Market Snapshot - Rest of Europe
• Market Snapshot - Middle East and Africa

Competitive Analysis

• Competitive Structure
• Vendor Profiles

Conclusions and Recommendations

• Growth Recommendations