Introduction

• Introduction to Cloud-based Unified Communications Services
• Market Definitions
• Unified Communications Structure
• Unified Communications Deployment Alternatives
• Value Proposition
• Evolving Business Environment
• Communications Purchasing Decision Process
• Research Scope and Methodology
• Executive Summary

Market Overview

• Competitive Analysis
• Consequences of Historical Purchasing Decisions
• Target Market
• Industry Challenges
• Key Market Drivers and Restraints

Market Analysis

• Market Forecasts
• Innovative Go-to-market and Service Models
• Market Trends

Regional Analysis

• The European Market Overview
• Relative Size of Market Regions
• Regional Broadband Analysis
• Forecasts by Geographical Region
• Analysis by Geographical Region

Conclusions

• Success Factors
• Strategic Recommendations

About Frost & Sullivan

• Who Is Frost & Sullivan
• What Makes Us Unique
• T.E.A.M. Methodology
• Global Perspective