Key Considerations for Outsourcer Selection and Consolidation

Key Considerations for Outsourcer Selection and Consolidation

RELEASE DATE
26-Jun-2012
REGION
North America
Research Code: 9857-00-21-00-00
SKU: IT01397-AP-MR_11152
AvailableYesPDF Download
$1,500.00
In stock
SKU
IT01397-AP-MR_11152
$1,500.00
DownloadLink
ENQUIRE NOW

Description

The case for outsourcer consolidation is a compelling one. Enterprises are looking to build strategic partnerships with fewer contact center outsourcing providers to accelerate their growth. Providers compete on the basis of service quality, operational excellence, industry experience, technological capabilities, footprint, reliability, scalability, security, price, and financial strength. This market insight discusses key considerations for enterprises as they look to consolidate and select the right outsourcing partners to meet their business needs.

Table of Contents

Introduction

Industry Trends

S.M.A.R.T. Criteria for Outsourcer Selection

Forces Driving Vendor Consolidation

Analyst Summary

Related Research
The case for outsourcer consolidation is a compelling one. Enterprises are looking to build strategic partnerships with fewer contact center outsourcing providers to accelerate their growth. Providers compete on the basis of service quality, operational excellence, industry experience, technological capabilities, footprint, reliability, scalability, security, price, and financial strength. This market insight discusses key considerations for enterprises as they look to consolidate and select the right outsourcing partners to meet their business needs.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 9857-00-21-00-00
Is Prebook No