Interacting with Customers in Motion
Interacting with Customers in Motion
The Mobility Movement and Its Impact on Customer Interactions
RELEASE DATE
08-Jan-2013
08-Jan-2013
REGION
North America
North America
Research Code: 9857-00-2D-00-00
SKU: IT00128-NA-MR_01122
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
IT00128-NA-MR_01122
Description
Customers are increasingly using mobile devices to interact with companies. This trend represents a significant opportunity for organizations to develop customer contact applications that enrich the customer experience. Organizations also are grappling with some of the challenges inherent in the use of mobile devices. This Market Insight examines mobility from the perspectives of the opportunities and challenges enterprise face when incorporating mobility into their customer interaction strategies.
Table of Contents
The Rise of Wireless
Connecting Mobile Customers
Hearing the Customers and Agents
Bridging Wireless Gaps
Summary and Recommendations
Popular Topics
Customers are increasingly using mobile devices to interact with companies. This trend represents a significant opportunity for organizations to develop customer contact applications that enrich the customer experience. Organizations also are grappling with some of the challenges inherent in the use of mobile devices. This Market Insight examines mobility from the perspectives of the opportunities and challenges enterprise face when incorporating mobility into their customer interaction strategies.
No Index | Yes |
---|---|
Podcast | No |
Author | Nancy Jamison |
Industries | Information Technology |
WIP Number | 9857-00-2D-00-00 |
Is Prebook | No |