IP Contact Centers
IP Contact Centers
RELEASE DATE
18-Dec-2001
18-Dec-2001
REGION
North America
North America
Research Code: 9510-00-12-00-00
SKU: TE01436-NA-SF_13066
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
TE01436-NA-SF_13066
Description
This InSight identifies the issues and opportunities for implementing IP solutions into the contact center. The trends and factors supporting the use of IP are analyzed, as well as the restraints that hold back adoption by contact centers. Three case studies are presented to illustrate how IP is being deployed today in contact centers. Overall conclusions are presented in the form of strategic implications for contact centers and for vendors of IP solutions.
Table of Contents
Frost & Sullivan InSights
InSight Overview
Why IP In The Contact Center?
Why Not IP In The Contact Center?
Conclusions
Case Study #1 - ARO
Case Study #2 - PeopleSupport
Case Study #3 - ClickdotCare
Popular Topics
This InSight identifies the issues and opportunities for implementing IP solutions into the contact center. The trends and factors supporting the use of IP are analyzed, as well as the restraints that hold back adoption by contact centers. Three case studies are presented to illustrate how IP is being deployed today in contact centers. Overall conclusions are presented in the form of strategic implications for contact centers and for vendors of IP solutions.
No Index | Yes |
---|---|
Podcast | No |
Industries | Telecom |
WIP Number | 9510-00-12-00-00 |
Is Prebook | No |