Just What the Doctor Ordered

Just What the Doctor Ordered

Leveraging the Power of Communications Technology to Improve Healthcare Customer Engagement

RELEASE DATE
28-Jan-2014
REGION
North America
Research Code: 9857-00-4C-00-00
SKU: IT00154-NA-MR_01148
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IT00154-NA-MR_01148
$1,500.00
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Description

Years of focus on healthcare reform coupled with the prolonged economic downturn has put pressure on healthcare organizations to figure out how to make changes with scant resources. However, when it comes to customer engagement within the healthcare space, positive developments are proceeding apace. Not only is the level of service improving steadily, but so too is change impacting the relationship between patients and service providers. This Frost & Sullivan Market Insight focuses on the role communication and contact center technology plays within these dynamics. It also assesses how service providers are changing both their mindset and internal policies to address the patient-provider relationship.

Table of Contents

The Changing Healthcare Landscape

Personalization – Communication – Decentralization – Collaboration

Improved Access to Healthcare and Improving Quality Care

Elevating Patient Engagement

Summary and Recommendations

Related Research
Years of focus on healthcare reform coupled with the prolonged economic downturn has put pressure on healthcare organizations to figure out how to make changes with scant resources. However, when it comes to customer engagement within the healthcare space, positive developments are proceeding apace. Not only is the level of service improving steadily, but so too is change impacting the relationship between patients and service providers. This Frost & Sullivan Market Insight focuses on the role communication and contact center technology plays within these dynamics. It also assesses how service providers are changing both their mindset and internal policies to address the patient-provider relationship.
More Information
No Index Yes
Podcast No
Author Nancy Jamison
Industries Information Technology
WIP Number 9857-00-4C-00-00
Is Prebook No