Frost & Sullivan Speaks Candidly with IRFs about Supplier Relationships

• Powerpoint Table of Contents
• Frost & Sullivan Speaks Candidly with IRFs about Supplier Relationships

Transcripts

• Note to Reader and Introductions
• Outside Sales People
• Disadvantages of Dealing with Outside Sales People
• Impact of Outside Sales People
• Expanded Involvement of Outside Sales People
• Supplier Loyalty Programs
• Retail Channels
• Importance of Price
• Impact of Quality Delivery Time and Warranty
• Single Greatest Influence on Choice of Retail Channels
• Marketing Suppliers' Products
• Supplier Banner Programs
• Understanding the Impact and Frequency of Change for Banners
• Specific Part Suppliers
• Primary Part Suppliers
• Most Important Services of Suppliers
• Parts from Auto Dealers and Mass Merchandisers
• Price versus Customer Service Trade-off
• Online Parts Ordering
• Scheduled Parts Deliveries
• Prompt Payment Discounts
• What can Suppliers Improve
• Does a New Supplier Meet Expectations
• Brand Quality
• Conclusion