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North American Contact Center Markets - End-user study
North American Contact Center Markets - End-user study
RELEASE DATE
29-Nov-2004
29-Nov-2004
REGION
North America
North America
Research Code: 6977-01-00-00-00
SKU: IT01159-AP-MR_10914
$6,950.00
Special Price $5,212.50 save 25 %
In stock
SKU
IT01159-AP-MR_10914
Description
The study examines trends within the North American Contact Center market. The study was compiled with 127 end-users and asked questions around IP, TDM, Call Monitoring, Call Blending among others.
Table of Contents
Executive summary
- Executive summary
- Executive summary (cont'd)
Introduction
- Objectives
- Methodology
- Sample - inhouse & outsourced contact centers
- Sample - seat size
- Sample - primary function of contact center
- Sample - inbound versus outbound contact centers
- Scope & limitations
- Conceptual flow
Results for IP trends
- IP-based seats
- IP seats increase rapidly
- Constraints for IP-based contact center systems
- Constraints for IP-based contact center systems (cont'd)
- Drivers for IP-based contact center systems
- Influencers of IP-based contact center systems
Call blending
- Call blending technologies in use
E-Learning
- E-Learning adoption
Interactive Voice Recognition (IVR)
- Speech penetration
- Plans to deploy speech
- Systems in use
Methods of contact supported
Contact monitoring
Location of contact centers
Popular Topics
commercial aircraft market forecast
Top 10 Growth Opportunities for 2023
The study examines trends within the North American Contact Center market. The study was compiled with 127 end-users and asked questions around IP, TDM, Call Monitoring, Call Blending among others.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | 6977-01-00-00-00 |
| Is Prebook | No |