North American Inbound Contact Routing Systems Markets

North American Inbound Contact Routing Systems Markets

RELEASE DATE
07-Sep-2010
REGION
North America
Research Code: N7EE-01-00-00-00
SKU: IT02155-EU-MR_11910
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IT02155-EU-MR_11910

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Description

This study covers the state of the North American Inbound Contact Routing Systems Market, examining drivers and restraints for growth, pricing, distribution, technology, demand and geographical trends. Following from these, market growth for regional and vertical market segments are forecasted. In addition, an in-depth analysis of the competitive landscape including vendor market shares is included, along with profiles of the leading vendors in the industry. Strategies for success and growth in the market are also recommended.

Table of Contents

Summary of Major Findings

  • Introduction
  • Scope and Methodology
  • Product Definition
  • Market Trends
  • Market Engineering Measurements
  • Market Challenges
  • Market Drivers
  • Market Restraints

Market Analysis

  • Revenue Forecasts
  • Percent of Revenues by Country
  • Percent of Revenues by End-user Vertical
  • Percent of Revenues by System Size
  • Pricing Analysis

Competitive Dynamics

  • Market Share Analysis

Vendor Profiles

  • Products Offered by Major Vendors
  • Aastra Technologies
  • Alcatel-Lucent/Genesys
  • Altitude Software
  • Aspect Software
  • Avaya
  • Cisco Systems
  • Cosmocom
  • Interactive Intelligence
  • Mitel
  • NEC Corporation of America
  • Oracle
  • Siemens Enterprise Communications
  • Zeacom

Strategic Recommendations

  • Strategic Growth Recommendations
This study covers the state of the North American Inbound Contact Routing Systems Market, examining drivers and restraints for growth, pricing, distribution, technology, demand and geographical trends. Following from these, market growth for regional and vertical market segments are forecasted. In addition, an in-depth analysis of the competitive landscape including vendor market shares is included, along with profiles of the leading vendors in the industry. Strategies for success and growth in the market are also recommended.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number N7EE-01-00-00-00
Is Prebook No