North American IP Contact Center Market
North American IP Contact Center Market
RELEASE DATE
09-Jun-2003
09-Jun-2003
REGION
North America
North America
Research Code: 6876-01-00-00-00
SKU: IT01134-AP-MR_10889
$2,450.00
Special Price $1,837.50 save 25 %
In stock
SKU
IT01134-AP-MR_10889
Description
This report provides great detail on the rate of adoption of IP technology in the contact center. A detailed analysis is provided on the market forecast, with an in-depth explanation of the foundation. Case studies illustrate why customers chose to move to IP, how they did it and why they chose their vendor.
Table of Contents
Overview
- Introduction
- Market Engineering Measurements
- Challenges
- Drivers & Restraints
- Market Trends
- Attributes of IP Contact Center and Customer Benefits
- IP Adoption by Size of Center and New Versus Existing Sites
Forecasts and Trends
- Revenue Forecasts
- IP Versus TDM Forecast
- IP PBX Adoption Forecast
- Number of Contact Centers Forecast
- Percent of Revenues by Size of Contact Center
- Pricing Trends
Competitive Analysis
- Competitive Structure
- Competitive Profiles
- Products of Major Vendors
Case Studies
- Ontario Rental Housing Tribunal - Virtual Call Center Improves Government Services
- Vegas.Com - Cost Savings and Rapid Scalability
- P.C. Connections - Flexible Deployment of Remote Sites
- Vcustomer - Offshore Outsourcing Enabled by End-to-End IP
- Hudson Bay Company - Consolidation of Multiple Centers
Strategic Recommendations
- Growth Strategies
- Distribution Method of Major Vendors
- Awards
Popular Topics
This report provides great detail on the rate of adoption of IP technology in the contact center. A detailed analysis is provided on the market forecast, with an in-depth explanation of the foundation. Case studies illustrate why customers chose to move to IP, how they did it and why they chose their vendor.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | 6876-01-00-00-00 |
Is Prebook | No |