North American Multimedia Contact Center Markets

North American Multimedia Contact Center Markets

RELEASE DATE
26-Sep-2003
REGION
North America
Research Code: 6910-01-00-00-00
SKU: IT01136-AP-MR_10891
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$2,450.00
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SKU
IT01136-AP-MR_10891
$2,450.00
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Description

This report covers two market segments - online live collaboration tools and e-mail management. The report covers market challenges, drivers and restraints, market forecasts, pricing analysis and competitive information. Case studies of end users that have implemented these technologies is provided. A detailed analysis of critical success factors, their timeline, and a list of companies that have already met these success factors is also provided.

Table of Contents

Executive Summary

  • Overview and Definition
  • Market Trends

Market Analysis

  • Challenges
  • Blended Voice and Internet Contact Routing
  • Point Solutions Versus Integrated Suites

Market Analysis

Competitive Analysis

  • Market Overview and Definitions
  • Trends
  • Market Engineering Measurements
  • Drivers
  • Restraints
  • Forecast
  • Pricing Trends
This report covers two market segments - online live collaboration tools and e-mail management. The report covers market challenges, drivers and restraints, market forecasts, pricing analysis and competitive information. Case studies of end users that have implemented these technologies is provided. A detailed analysis of critical success factors, their timeline, and a list of companies that have already met these success factors is also provided.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 6910-01-00-00-00
Is Prebook No