Proactive Customer Contact - Moving Up the Value Chain
Proactive Customer Contact - Moving Up the Value Chain
RELEASE DATE
06-Nov-2012
06-Nov-2012
REGION
North America
North America
Research Code: 9857-00-1F-00-00
SKU: IT01395-NA-MR_11150
$1,500.00
In stock
SKU
IT01395-NA-MR_11150
Description
Leading companies are discovering the strategic business value of comprehensive approaches to proactive customer contact. They are leveraging customer and product information from across the enterprise to reach out to their customers with personalized service messages and sales offers to cement and develop profitable relationships. This market insight discusses various proactive customer contact strategies and implementation tactics. It also lists some of the leading solution providers offering proactive customer contact applications in the market.
Table of Contents
Introduction
Defining Proactive Customer Contact (PCC)
PCC Demand Drivers
PCC Application Examples
Current Usage and Trends
How Businesses Benefit From PCC
Crossing Contact Channels
Key Requirements for Successful PCC Programs
Vendors Offering PCC Solutions
Conclusion
Popular Topics
Leading companies are discovering the strategic business value of comprehensive approaches to proactive customer contact. They are leveraging customer and product information from across the enterprise to reach out to their customers with personalized service messages and sales offers to cement and develop profitable relationships. This market insight discusses various proactive customer contact strategies and implementation tactics. It also lists some of the leading solution providers offering proactive customer contact applications in the market.
No Index | Yes |
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Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-1F-00-00 |
Is Prebook | No |