Robotic Process Automation Market Outlook for Customer Care, 2017

Robotic Process Automation Market Outlook for Customer Care, 2017

Taking Advantage of Breakthroughs in Speech Technologies, Artificial Intelligence, and Machine Learning Can Power Up the Contact Center

RELEASE DATE
28-Jun-2017
REGION
North America
Research Code: 9AC4-00-11-00-00
SKU: IT03392-NA-MR_20308
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IT03392-NA-MR_20308
$1,500.00
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Description

Breakthroughs in artificial intelligence (AI), machine learning (MI), big data, and speech technologies have enabled breakthroughs in automating both back and front office processes. Robotic Process Automation (RPA), which provides for virtual agents to automate work flow now offers unprecedented opportunities for reducing costs, increasing accuracy, speeding service delivery, maintaining compliance, and improving the customer experience, across industries.

RESEARCH: INFOGRAPHIC

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Table of Contents

Key Findings

Robotic Process Automation—Market Definition

Business Benefits of an RPA Workforce

Benefits of Deploying RPA in the Contact Center

Benefits of Deploying RPA in the Contact Center (continued)

Key Areas for RPA Effectiveness

Levers for Growth

Growth Opportunity 1—Cross-Organization Process Automation

Growth Opportunity 2—Contact Center Automation

Growth Opportunity 3—Security & Compliance

Growth Opportunity 4—Vertical Market: Finance

Growth Opportunity 5—Vertical Market Opportunity: Insurance

Strategic Imperatives for Success and Growth

Market Landscape

Vendor Profile—Blue Prism

Blue Prism—Healthcare: Improve Patient Experience

Vendor Profile—Cicero

Cicero—Financial Services: Provide Exceptional Customer Service

Vendor Profile—Kore.ai

Kore.ai—CPG Contact Center: Where to Find Products?

Kore.ai—Contact Center: Agent Handoff

Vendor Profile—NICE

NICE—Financial Services: Credit Card Fraud Detection

Vendor Profile—SpiceCSM

Use Case—SpiceCSM: Improving Inbound Sales Efficiency & Close Rate

Vendor Profile—Verint

Use Case—Verint: Telco – Increase Contact Center Accuracy

Vendor Profile—UiPath

Use Case—UIPath: Entertainment

Strategic Considerations

Strategic Considerations (continued)

Legal Disclaimer

The Frost & Sullivan Story

Value Proposition—Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
Breakthroughs in artificial intelligence (AI), machine learning (MI), big data, and speech technologies have enabled breakthroughs in automating both back and front office processes. Robotic Process Automation (RPA), which provides for virtual agents to automate work flow now offers unprecedented opportunities for reducing costs, increasing accuracy, speeding service delivery, maintaining compliance, and improving the customer experience, across industries.
More Information
No Index No
Podcast No
Author Nancy Jamison
Industries Information Technology
WIP Number 9AC4-00-11-00-00
Is Prebook No