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World Agent Performance Optimization Markets

World Agent Performance Optimization Markets

RELEASE DATE
27-Aug-2003
REGION
Global
Research Code: 6877-01-00-00-00
SKU: IT01135-AP-MR_10890
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$3,950.00

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SKU
IT01135-AP-MR_10890

$3,950.00

$2,962.50save 25 %

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Description

This report provides an update on current trends in Agent Performance Optimization. Vendors are designing applications to enable a 360-degree feedback approach to agent and contact center performance. This trend has accelerated in the past 12 months, as vendors are incorporating innovative enhancements to enrich their core solutions.

Table of Contents

Introduction

  • Summary of Key Trends & Challenges
  • Definitions and Scope
  • Market Segmentation
  • Agent Performance Optimization Suites
  • Research and Analysis Methods
  • Strategic Growth Recommendations

Market Overview

  • Definitions
  • Market Analysis
  • Trends
  • Market Challenges
  • Market Drivers
  • Market Restraints

Revenue & Unit Shipment Forecasts

  • Market Engineering Measurements
  • Forecast

Competitive Overview and Market Shares

  • Total Quality Monitoring Software Market - Full Plus Selective Recording
  • Selective Recording
  • Full Recording

Vendor Profiles

  • Dictaphone
  • e-talk
  • Envision Telephony
  • HigherGround
  • NICE Systems
  • Verint Systems
  • Witness Systems

Market Overview

Revenue and Unit Shipment Forecasts

Competitive Overview

Vendor Profiles

  • Definitions
  • Market Analysis
  • Trends
  • Market Challenges
  • Market Drivers
  • Market Restraints

Competitive Success Factors

Awards

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This report provides an update on current trends in Agent Performance Optimization. Vendors are designing applications to enable a 360-degree feedback approach to agent and contact center performance. This trend has accelerated in the past 12 months, as vendors are incorporating innovative enhancements to enrich their core solutions.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 6877-01-00-00-00
Is Prebook No