USD
GBP
CNY
EUR
INR
JPY
MYR
ZAR
KRW
THB
The Future of Unified Communications in Latin America
The Future of Unified Communications in Latin America
An End-user Perspective
RELEASE DATE
20-Jan-2015
20-Jan-2015
REGION
Latin America
Latin America
Research Code: NE97-01-00-00-00
SKU: TE00415-LA-CR_02034
$2,450.00
In stock
SKU
TE00415-LA-CR_02034
Description
The overall research objective is to measure current use and future decision making behavior toward information technology (IT) within Latin America, covering the manufacturing, education, financial, government, healthcare, and retail verticals. IT decision makers value integrated solutions, although they are more likely to get them from several vendors rather than a single provider. As decision makers consider their IT investments, they are mainly concerned with improving productivity, accelerating decision making, and improving customer experience. Laptops, instant messaging, and smartphones are the most commonly used tools, but are expected to decline significantly in the next 3 years. Only 55% use an enterprise-grade social platform.
Table of Contents
Research Objectives
Methodology
Methodology (continued)
Executive Summary
Executive Summary (continued)
Executive Summary (continued)
Major Challenges for IT
Top 5 Major Challenges for IT by Company Size
Top 5 Major Challenges for IT by Vertical
Top 5 Major Challenges for IT by Vertical (continued)
Primary Drivers for IT Investments
Top 5 Primary Drivers for IT Investments Company Size
Top 5 Primary Drivers for IT Investments by Vertical
Top 5 Primary Drivers for IT Investments by Vertical (continued)
Current Use of IT by Company Size
Current Use of IT by Vertical
Current Use of IT by Vertical (continued)
Enterprise-wide Technology Deployment
Frequency of Technology Use within the Organization
Communications Infrastructure—Current and Future Use
Restraints for Not Using Certain IT Solutions
Restraints for Not Using Certain IT Solutions (continued)
Highest Perceived Security Risks
Criteria When Selecting a Cloud Provider
Top 5 Criteria When Selecting a Cloud Provider by Company Size
Top 5 Criteria When Selecting a Cloud Provider by Vertical
Top 5 Criteria When Selecting a Cloud Provider by Vertical (continued)
Attitudes toward the Use of Cloud Computing/Hosted Communications
Satisfaction with Cloud Computing Use by Company Size
Satisfaction with Cloud Computing Use by Vertical
Attitudes toward Cloud Computing by Non Users
IT Deployent in the Cloud
Current Deployment of IT in the Cloud by Company Size
Current Deployment of IT in the Cloud by Vertical
Current Deployment of IT in the Cloud by Vertical (continued)
Use of Customer-facing Social Media by Company Size
Use of Customer-facing Social Media by Vertical
Implementation of Customer-facing Social Media
Effectiveness of Customer-facing Social Media to Increase the Organization's Revenue by Vertical
Use of Social Media for Internal Collaboration by Company Size
Use of Social Media for Internal Collaboration by Vertical
Strategies for Internal Employee Collaboration
Effectiveness of Internal Employee Collaboration to Improve Productivity by Company Size
Effectiveness of Internal Employee Collaboration to Improve Productivity by Vertical
Potential Benefits of Social Media within the Organization
Potential Benefits of Social Media within the Organization (continued)
Top 5 Potential Benefits of Social Media within the Organization by Company Size
Top 5 Potential Benefits of Social Media within the Organization by Vertical
Top 5 Potential Benefits of Social Media within the Organization by Vertical (continued)
Company-issued Devices
Company-supported Mobile Operating Systems
Personal Devices Allowed to Connect to the Company Network (BYOD)
BYOD Policy and Enforcement
The Big Picture of IT Budgets
Distribution of Worker Types by Industry
Country of Residence and Years in IT
IT Decision Making Role and Job Title
Companies’ and Respondents’ Geographic Reach
Company's Global Annual Revenue
The Frost & Sullivan Story
Value Proposition—Future of Your Company & Career
North America and Europe Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
Popular Topics
The overall research objective is to measure current use and future decision making behavior toward information technology (IT) within Latin America, covering the manufacturing, education, financial, government, healthcare, and retail verticals. IT decision makers value integrated solutions, although they are more likely to get them from several vendors rather than a single provider. As decision makers consider their IT investments, they are mainly concerned with improving productivity, accelerating decision making, and improving customer experience. Laptops, instant messaging, and smartphones are the most commonly used tools, but are expected to decline significantly in the next 3 years. Only 55% use an enterprise-grade social platform.
| No Index | No |
|---|---|
| Podcast | No |
| Author | Alpa Shah |
| Industries | Telecom |
| WIP Number | NE97-01-00-00-00 |
| Is Prebook | No |