Description

This study examines the trends in the Colombian and Peruvian contact center outsourcing services market and forecasts the market demand. It provides an extensive coverage of the services delivered in each of the local markets and those provided from these countries to others overseas. The study shows the data for outsourcing offshore services alone, thereby excluding those offshore operations performed in house. In this study, revenues have been defined as the revenues received by outsourcing companies for the provision of customer agent interaction services in Colombia and Peru.