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Customer Experience Management and OSS/BSS: Integrated and Built for Telecom
Customer Experience Management and OSS/BSS: Integrated and Built for Telecom
RELEASE DATE
01-Mar-2013
01-Mar-2013
REGION
North America
North America
Research Code: D564-00-57-00-00
SKU: IT00468-NA-SF_01591
$2,450.00
In stock
SKU
IT00468-NA-SF_01591
Description
This Stratecast SPIE report analyzes which features and, most importantly, what value the newer CEM systems must offer CSPs to deliver extraordinary CEM that will help CSPs earn more revenue or fend off competitive threats. This report will also describe one supplier offering solutions exemplifying the newer solutions we will see in the future.
Table of Contents
Introduction
CEM and OSS/BSS: The Whole is Greater Than the Sum of the Parts
A Next-Generation Integrated CEM Offering
Case Study: A Large Tier 1 CSP in China
Market Prospects of AsiaInfo-Linkage
Stratecast - The Last Word
About Stratecast
This Stratecast SPIE report analyzes which features and, most importantly, what value the newer CEM systems must offer CSPs to deliver extraordinary CEM that will help CSPs earn more revenue or fend off competitive threats. This report will also describe one supplier offering solutions exemplifying the newer solutions we will see in the future.
| No Index | Yes |
|---|---|
| Podcast | No |
| Author | Ramaiah Narla |
| Industries | Information Technology |
| WIP Number | D564-00-57-00-00 |
| Is Prebook | No |