Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market

Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market

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RELEASE DATE
04-Feb-2013
REGION
Latin America
Research Code: NC21-01-00-00-00
SKU: IT00684-LA-MR_01892
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Description

The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand from existing customers abroad, especially for companies with offshore campaigns and telemarketing operations to Spain. This research service examines the market engineering measurements as well as market drivers and restraints. It presents forecasts and trends in both countries, and includes market share and competitive analyses. It also breaks down outsourcing services by industry vertical, contact medium, interaction type, and service type. The study period is 2011-2019; the base year is 2012.

Table of Contents

Executive Summary—Argentinean Market

Executive Summary—Argentinean Market (continued)

Market Engineering Measurements—Argentina

Market Engineering Measurements—Argentina (continued)

Executive Summary—Chilean Market

Executive Summary—Chilean Market (continued)

Market Engineering Measurements—Chile

Market Engineering Measurements—Chile (continued)

Executive Summary—CEO’s Perspective

Market Overview—Definitions

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Key Questions This Study Will Answer

Market Overview—Segmentation for Argentina

Market Overview—Segmentation for Chile

Drivers and Restraints

Drivers Explained

Drivers Explained (continued)

Restraints Explained

Restraints Explained (continued)

Forecast Assumptions—Argentina

Forecast Assumptions—Argentina (continued)

Argentinean Contact Center Outsourcing Services Market—Revenue Forecast

Argentinean Contact Center Outsourcing Services Market—Workstation Forecast

Revenue and Workstation Forecast Discussion

Argentinean Contact Center Outsourcing Services Market—Percent Revenue Forecast by Origin

Argentinean Contact Center Outsourcing Services Market—Revenue Forecast by Origin

Argentinean Contact Center Outsourcing Services Market—Percent Offshore Revenue Forecast by Region

Argentinean Contact Center Outsourcing Services Market—Offshore Revenue Forecast by Region

Revenue Forecast by Origin and Region Discussion

Forecast Assumptions—Chile

Forecast Assumptions—Chile (continued)

Chilean Contact Center Outsourcing Services Market— Revenue Forecast

Chilean Contact Center Outsourcing Services Market—Workstation Forecast

Revenue and Workstation Forecast Discussion

Chilean Contact Center Outsourcing Services Market— Percent Revenue Forecast by Origin

Chilean Contact Center Outsourcing Services Market— Revenue Forecast by Origin

Chilean Contact Center Outsourcing Services Market— Percent Offshore Revenue Forecast by Region

Chilean Contact Center Outsourcing Services Market— Offshore Revenue Forecast by Region

Revenue Forecast by Origin and Region Discussion

Competitive Analysis—Argentina Market Share

Market Share Evolution—Argentina

Market Share Analysis—Argentina

Competitive Environment—Argentina

Top Competitors—Argentina

Competitive Landscape—Argentina

Competitive Factors and Assessment—Argentina

Competitive Analysis—Market Share for Chile

Market Share Evolution—Chile

Market Share Analysis—Chile

Competitive Environment—Chile

Top Competitors—Chile

Competitive Landscape—Chile

Competitive Factors and Assessment—Chile

Argentinean Contact Center Outsourcing Services Market—Percent of Revenue by Industry Vertical

Argentinean Contact Center Outsourcing Services Market—Contact by Medium

Argentinean Contact Center Outsourcing Services Market—Interaction Type

Argentinean Contact Center Outsourcing Services Market—Percent Revenue Forecast by Service Type

Argentinean Revenue Forecast by Service Type

Revenue by Service Type Discussion

Argentinean Contact Center Outsourcing Services Market—Services Provided

Chilean Contact Center Outsourcing Services Market— Percent of Revenue by Industry Vertical

Chilean Contact Center Outsourcing Services Market— Contact by Medium

Chilean Contact Center Outsourcing Services Market— Interaction Type

Chilean Contact Center Outsourcing Services Market— Percent Revenue Forecast by Service Type

Chilean Revenue Forecast by Service Type

Revenue by Service Type Discussion

Chilean Contact Center Outsourcing Services Market—Services Provided

The Last Word—Three Big Predictions

Legal Disclaimer

Market Engineering Methodology

Market Engineering Measurements—Argentina

Market Engineering Measurements—Argentina (continued)

Market Engineering Measurements—Chile

Market Engineering Measurements—Chile (continued)

Additional Sources of Information on Argentina and Chile Economies

Partial List of Companies Interviewed—Argentina

Partial List of Companies Interviewed—Chile

List of Companies Included in “Others”—Argentina

List of Companies Included in “Others”—Chile

Learn More—Next Steps

Related Research
The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand from existing customers abroad, especially for companies with offshore campaigns and telemarketing operations to Spain. This research service examines the market engineering measurements as well as market drivers and restraints. It presents forecasts and trends in both countries, and includes market share and competitive analyses. It also breaks down outsourcing services by industry vertical, contact medium, interaction type, and service type. The study period is 2011-2019; the base year is 2012.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number NC21-01-00-00-00
Is Prebook No