Description

This research deliverable discusses the contact center services market in the Asia Pacific region. Six regions are examined: Australia and New Zealand, Greater China, India, Japan, South Korea and ASEAN. Market trends, sizing and forecasting are included for each region. Pricing and forecast trends are listed and market drivers and restraints are examined. A services split in terms of consulting, implementation and maintenance is provided, as well as adoption trends by verticals and horizontals. Key channels are also profiled is each region.