Assessment of the Asia-Pacific Contact Center Market, 2012
Assessment of the Asia-Pacific Contact Center Market, 2012
Upswing in the Domestic Markets Propels Next Phase of Growth
RELEASE DATE
11-Apr-2013
11-Apr-2013
REGION
Asia Pacific
Asia Pacific
Research Code: P702-01-00-00-00
SKU: IT00780-AP-MR_02108
$20,000.00
In stock
SKU
IT00780-AP-MR_02108
Description
The Asia-Pacific region continues to be in the forefront of growth markets for contact center services globally. This study is an assessment of the contact center market across 13 countries in six APAC sub-regions under Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It provides market sizing and forecasting in terms of number of contact centers, number of agents, and number of seats. While number of agents and number of seats have been provided at an overall Asia-Pacific level, number of contact centers has been provided at an overall Asia-Pacific level as well as by region. Key market trends and drivers and restraints have also been discussed.
Table of Contents
Executive Summary
Executive Summary (continued)
Executive Summary—Market Engineering Measurements
Executive Summary—CEO’s Perspective
Market Overview—Definitions
Market Overview—End-user Verticals
Market Overview—Research Methodology
Market Overview—Geographical Coverage
Market Overview—Geographical Coverage (continued)
Market Overview—Key Questions This Study Will Answer
Drivers and Restraints
Drivers Explained
Drivers Explained (continued)
Drivers Explained (continued)
Restraints Explained
Restraints Explained (continued)
Restraints Explained (continued)
Market Engineering Measurements
Key Market Trends
Key Market Trends (continued)
Total Contact Center Market—Number of Contact Centers Forecast
Total Contact Center Market—Contact Centers Distribution by Region
Total Contact Center Market—Number of Seats Forecast
Total Contact Center Market—Seat Distribution
Total Contact Center Market—Seat Distribution (continued)
Total Contact Center Market—Seat Distribution Discussion
Total Contact Center Market—Seat Distribution Discussion (continued)
Total Contact Center Market—Trends by Contact Center Model
Total Contact Center Market—Trends by Contact Center Model Discussion
Total Contact Center Market—Number of Agents Forecast
Total Contact Center Market—Adoption Trends by Vertical
Total Contact Center Market—Adoption Trends by Vertical Discussion
Total Contact Center Market—Adoption Trends by Vertical Discussion (continued)
Total Contact Center Market—Trends by Country Serviced
Total Contact Center Market—Trends by Country Serviced Discussion
Total Contact Center Market—Labor Trends
The Last Word—Three Big Predictions
Legal Disclaimer
Market Engineering Methodology
Partial List of Companies Interviewed
Learn More: Next Steps
Additional Sources of Information
Related Research
Popular Topics
The Asia-Pacific region continues to be in the forefront of growth markets for contact center services globally. This study is an assessment of the contact center market across 13 countries in six APAC sub-regions under Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It provides market sizing and forecasting in terms of number of contact centers, number of agents, and number of seats. While number of agents and number of seats have been provided at an overall Asia-Pacific level, number of contact centers has been provided at an overall Asia-Pacific level as well as by region. Key market trends and drivers and restraints have also been discussed.
No Index | Yes |
---|---|
Podcast | No |
Author | Krishna Baidya |
Industries | Information Technology |
WIP Number | P702-01-00-00-00 |
Is Prebook | No |