Description

The Asia Pacific contact center market witnesses strong growth, as most of the markets in the region are emerging and developing economies with increasing focus on customer service functions. In 2005, the Asia Pacific region had over 20,100 contact centers with 1,179,500 seats, and 1,601,200 agents. As the Asia Pacific region comprises both developed and developing markets, growth trends and drivers across the region vary considerably. Although the growth in terms of seats or centers might not be high in some markets, the growth in Asia Pacific is driven by increasing sophistication of the contact centers.