Beyond the Uptime Percentage: Assessing Cloud Availability SLAs
Beyond the Uptime Percentage: Assessing Cloud Availability SLAs
30-Mar-2018
North America
Description
Cloud centers (like all data centers) are subject to infrastructure failures. In 2017, most major cloud service providers suffered hours-long outages in some of their services and regions—including AWS, Azure, IBM, Google, Microsoft, and Apple. Enterprises that “click to buy” on-demand cloud services without closely examining the terms and conditions may be left unprepared and poorly compensated for an outage.
In this insight, we take a look at market trends and user perceptions surrounding cloud SLAs. We assess the SLAs associated with public cloud compute services of five leading providers: Amazon EC2, Microsoft Azure Virtual Machines, Google Compute Engine, IBM Cloud Virtual Servers, and CenturyLink Virtual Servers. Finally, we offer recommendations for service providers and enterprises.
Table of Contents
Introduction
Looking into an SLA
Buyer Perceptions of Cloud SLAs: Clear Ambivalence
Provider Perspective: SLA Trends
Comparing SLAs
How to Assess SLAs
Best and Worst SLA Components
Stratecast - The Last Word
About Stratecast
About Frost & Sullivan
Popular Topics
No Index | No |
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Podcast | No |
Author | Lynda Stadtmueller |
Industries | Information Technology |
WIP Number | 9B0F-00-51-00-00 |
Is Prebook | No |
GPS Codes | 3031,9455,99E4-C1,D562 |