Summary of Key Findings

Impact of Digitalization on Dealership Operational Areas

Global Truck Retailing Digitization Investment

Future Outlook

Future Outlook (continued)

Truck Digital Retailing—Vision 2025

Research Scope and Objectives

Research Aims and Objectives

Key Questions This Study Will Answer

Research Methodology

Market Structure

Mega Trends Driving the Future of Retail

Potentially Disruptive Business Models Cited by Global Survey of CEOs

Dealership Revenue Stream Analysis

Definition of Digital in Truck Retail

Evolution of Online and Digital Truck eRetail

Big Data in the Trucking Industry—The Business Case

Digital Freight Aggregation Enabling New Business Models

Global Installed Base of Connected Trucks by Region

Global MD-HD Truck Sales Forecast

MD and HD Truck OEM Sales Analysis

US Truck Buying Cycles in Relation to Economic Cycles

Western European Truck Buying Cycles in Relation to Economic Cycles

Future of Truck Retailing is Digital

What Digitizing the Retail Environment Enables

Future Store Formats

OEM and Dealer Digital Investment and Fulfillment Structure

Degree of Digitalization in Truck Retailing

Off-store Digital Sales Generation

Global Truck Retailing Digitization Investment

Truck Retailing Summary—Top 3 Takeaways and Actions

Digitalization Re-shaping Leasing and Vehicle Financing

Growth of Captive Leasing and Financing Solutions

Recalibrating Strategies of Non-captives

PACCAR Financing and Leasing Services

Digitization Enabling Service/Solution Model Evolution

TaaS—Nikola Motors’ Value Proposition

Leasing and Financing Summary—Top 3 Takeaways and Actions

Trucking Industry Digitalization Reinforces Aftermarket Evolution

Convergence Strategy: Dealership Service Aggregation

Contract Maintenance Services

Mobile Maintenance Services

Commercial Vehicle Prognostics and Remote Diagnostics

Predictive Analytics—Big Data Leveraged by Dealerships

Fleet Manager Prognostics Technology Summary

Integration of Remote and Prognostics Data

Use of Technology in Service Strategy

The Connected Parts Store in 2025

Digitization Expansion in Auto Parts and Service

Case Study—Alliance Truck Parts

Service and Maintenance Summary—Top 3 Takeaways and Actions

Online Retail—Integrated Customer Journey

Engaging Retail

New Customer Journey is Becoming Digital

OEMs are Increasingly Investing in Data Mining and Analytics

Dealership/OEM Omni-channel Retailing Strategy

Customer Journey Summary—Top 3 Takeaways and Actions

Growth Opportunity 1—Dealership/OEM Omni-channel Retailing Strategy

Growth Opportunity 2—CRM

Growth Opportunity 3—Connectivity Solutions / Predictive Analytics

Conclusions and Strategic Imperatives

4 Key Areas Impacted by Digitization in Truck Retailing

Future Outlook of the Digital Truck Retailing

The Last Word—3 Big Predictions

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Market Engineering Methodology