Description

This is a market insight that provides details on the impact that PBX vendors are having on the conferencing market. Many of the top enterprise communications vendors have recently expanded their offerings to include audio, web and video conferencing capabilities. Such end-to-end solutions have benefits for customers and end users. However, challenges still exist in both markets. This study looks at benefits, challenges, company strategies, new verticals and new applications and provides strategic recommendations. It also provides a few insights from a recent conferencing end user survey that included users and decision makers.