Latin America Contact Center Solutions Markets

Latin America Contact Center Solutions Markets

RELEASE DATE
16-Feb-2004
REGION
North America
Research Code: 7940-01-00-00-00
SKU: IT01194-AP-MR_10949
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IT01194-AP-MR_10949

$3,950.00

$2,962.50save 25 %

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Description

The market for contact center solutions has seen a gradual increase after difficult economic periods in Latin America. The outsourcing and offshore trends have assisted in recoving market expectations, though applications like CTI have received renewed market interest. In the long term, the balance of power will have shifted towards low cost solutions, application driven upgrades and a slow penetration of advanced product offerings. Large contact centers will continue to be built out, but at a much lower rate; small contact centers will become more of the norm, as it is expected that CRM will spread towards the mass SME segment.

Table of Contents

Latin American Market

  • Market Definitions & Measurements
  • Current Market Status
  • Market Forecast

Technology Analysis

  • ACD
  • CTI
  • IVR
  • Predicitive Dialing
  • Advanced Solutions

Regional Analysis

Trends

  • Brazil
  • Mexico
  • Southern Cone
  • Andean Countries
  • Central America and Caribbean

Competitive Structure

Regional Vendors Profiles

Local Vendors Profiles

  • Market Share Analysis
  • Market Share by Sub-Region

Product Analysis

  • Alcatel
  • Avaya
  • Damovo
  • Nortel
  • Siemens
  • Others

Frost & Sullivan Awards

  • Digitro
  • Tecnovoz
Related Research
The market for contact center solutions has seen a gradual increase after difficult economic periods in Latin America. The outsourcing and offshore trends have assisted in recoving market expectations, though applications like CTI have received renewed market interest. In the long term, the balance of power will have shifted towards low cost solutions, application driven upgrades and a slow penetration of advanced product offerings. Large contact centers will continue to be built out, but at a much lower rate; small contact centers will become more of the norm, as it is expected that CRM will spread towards the mass SME segment.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 7940-01-00-00-00
Is Prebook No