Latin America Contact Center Solutions Markets
Latin America Contact Center Solutions Markets
RELEASE DATE
16-Feb-2004
16-Feb-2004
REGION
North America
North America
Research Code: 7940-01-00-00-00
SKU: IT01194-AP-MR_10949
$3,950.00
Special Price $2,962.50 save 25 %
In stock
SKU
IT01194-AP-MR_10949
Description
The market for contact center solutions has seen a gradual increase after difficult economic periods in Latin America. The outsourcing and offshore trends have assisted in recoving market expectations, though applications like CTI have received renewed market interest. In the long term, the balance of power will have shifted towards low cost solutions, application driven upgrades and a slow penetration of advanced product offerings. Large contact centers will continue to be built out, but at a much lower rate; small contact centers will become more of the norm, as it is expected that CRM will spread towards the mass SME segment.
Table of Contents
Latin American Market
- Market Definitions & Measurements
- Current Market Status
- Market Forecast
Technology Analysis
- ACD
- CTI
- IVR
- Predicitive Dialing
- Advanced Solutions
Regional Analysis
Trends
- Brazil
- Mexico
- Southern Cone
- Andean Countries
- Central America and Caribbean
Competitive Structure
Regional Vendors Profiles
Local Vendors Profiles
- Market Share Analysis
- Market Share by Sub-Region
Product Analysis
- Alcatel
- Avaya
- Damovo
- Nortel
- Siemens
- Others
Frost & Sullivan Awards
- Digitro
- Tecnovoz
Related Research
The market for contact center solutions has seen a gradual increase after difficult economic periods in Latin America. The outsourcing and offshore trends have assisted in recoving market expectations, though applications like CTI have received renewed market interest. In the long term, the balance of power will have shifted towards low cost solutions, application driven upgrades and a slow penetration of advanced product offerings. Large contact centers will continue to be built out, but at a much lower rate; small contact centers will become more of the norm, as it is expected that CRM will spread towards the mass SME segment.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | 7940-01-00-00-00 |
Is Prebook | No |