North American Inbound Contact Routing Market
North American Inbound Contact Routing Market
RELEASE DATE
31-May-2007
31-May-2007
REGION
North America
North America
Research Code: N193-01-00-00-00
SKU: IT02050-EU-MR_11805
$4,950.00
Special Price $3,712.50 save 25 %
In stock
SKU
IT02050-EU-MR_11805
Description
This research study looks at market trends, drivers, and restraints for the North American Inbound Contact routing market. It also provides market size, market share, forecasts and breakdown by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
Table of Contents
Summary of Major Findings
- Introduction
- State of the Market
- Product Definitions
- Market Engineering Measurements
- Market and Technology Trends
- Market Challenges
- Market Drivers
- Market Restraints
Market Analysis
- Revenue Forecasts
- Forecast Assumptions and Factors
- IP versus TDM Forecast
- IP Lines Adoption Forecast
- Pricing Analysis
- Percent of Revenues by Size of Contact Center
- Revenue Breakdown - U.S. & Canada
- Vertical Market Analysis
Competitive Analysis
- Market Share Analysis
- Competitive Structure
- Competitive Radar
Vendor Profiles
- Aspect Software
- Avaya
- Cisco Systems
- Genesys Telecommunications Laboratories
- Interactive Intelligence
- Mitel Networks
- NEC
- Nortel Networks
- Siemens Enterprise Communications
- Others
- Critical Success Factors
Strategic Analysis
- Strategic Growth Recommendations
Popular Topics
This research study looks at market trends, drivers, and restraints for the North American Inbound Contact routing market. It also provides market size, market share, forecasts and breakdown by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | N193-01-00-00-00 |
Is Prebook | No |