North American Outsourced Contact Center Service Market
North American Outsourced Contact Center Service Market
RELEASE DATE
04-Jan-2002
04-Jan-2002
REGION
North America
North America
Research Code: 6319-01-00-00-00
SKU: IT01089-AP-MR_10844
$3,950.00
Special Price $2,962.50 save 25 %
In stock
SKU
IT01089-AP-MR_10844
Description
This report provides in-depth analysis of the outsourcing contact center market including revenue breakouts of inbound vs outbound calls, customer service vs. sales vs helpdesk vs maintenance, telephone vs email vs voice chat vs text chat, and by end user market segments. It also provides details on pricing strategies and competitive benchmarking.
Table of Contents
Summary of Major Findings
- Market Overview
- Challenges Facing Market Vendors
- Key Market Trends
Market Analysis
- Market Drivers
- Market Restraints
- Revenue Forecasts
- Percent of Revenues by Inbound versus Outbound Services
- Percent of Revenues by Vertical Market
- Percent of Activities by Type of Contact Medium
- Percent of Revenues by Live Interaction versus Automated Systems
- Pricing Analysis
- Competitive Analysis
- Market Strategy Award- Convergys Corporation
Popular Topics
This report provides in-depth analysis of the outsourcing contact center market including revenue breakouts of inbound vs outbound calls, customer service vs. sales vs helpdesk vs maintenance, telephone vs email vs voice chat vs text chat, and by end user market segments. It also provides details on pricing strategies and competitive benchmarking.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | 6319-01-00-00-00 |
Is Prebook | No |