Should Contact Centers Consider Hosted APO Applications?
Should Contact Centers Consider Hosted APO Applications?
RELEASE DATE
16-Dec-2009
16-Dec-2009
REGION
North America
North America
Research Code: 9857-00-10-00-00
SKU: IT01380-GL-MR_11135
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
IT01380-GL-MR_11135
Description
Hosting has become an important deployment method for some contact center infrastructure segments, especially routing and CRM. But the area of workforce optimization has lagged in this respect. Some vendors are testing the waters with systems that move call recording, analytics and workforce management into the cloud. This Market Insight looks at the prospects for the market for these applications, and discusses when it might be appropriate for end-user contact centers to make the move.
Table of Contents
Abstract
The Problem
The Current Hosting Environment
Why (And Why Not) Choose Hosting
Where Are the Vendors?
So What’s a Contact Center to Choose?
Popular Topics
Hosting has become an important deployment method for some contact center infrastructure segments, especially routing and CRM. But the area of workforce optimization has lagged in this respect. Some vendors are testing the waters with systems that move call recording, analytics and workforce management into the cloud. This Market Insight looks at the prospects for the market for these applications, and discusses when it might be appropriate for end-user contact centers to make the move.
No Index | Yes |
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Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-10-00-00 |
Is Prebook | No |