Description

This study covers market and technology trends and provides market sizing and forecasts for the World Outbound Dialing market. Among the types of outbound (telephony) contact methods are predictive, preview, power dialing. Contact centers are feverishly attempting to maximize their effectiveness to serve customers on inbound and permission-based, outbound initiatives. Outbound dialing solutions are used in proactive customer care campaigns and integration into comprehensive CRM strategies are significant drivers for the market. This research analysis provides vendors with valuable insight to make actionable decisions on pricing, packaging, promotion of their products and services on a worldwide basis.