Research Objectives

Methodology

Methodology (continued)

Executive Summary—Key Trends in Manufacturing

Executive Summary—Key Research Findings

Executive Summary—Key Research Findings (continued)

Top Challenges for IT in the Manufacturing Industry

Top Challenges for IT by Company Size

Top Challenges for IT by Region

Primary Drivers for IT Investments

Primary Drivers for IT Investments Company Size

Primary Drivers for IT Investments by Region

Current Usage of IT

Current and Future Usage of Unified Communications

Current Usage of IT by Company Size

Current Usage of IT by Region

Technology Deployment

Frequency of Technology Use within the Organization

Effectiveness of IT in Addressing Top Business Challenges in Manufacturing

Business Challenges—Dealing with New Regulatory Requirements

Business Challenges—Aligning IT and Business Strategies

Business Challenges—Supporting Mobile Workers

Technical Note—Understanding Perceptual Maps

Perceptual Map—IT and Influential Attributes in the Manufacturing Industry

Communications Infrastructure, Current Usage

Communications Infrastructure, Current and Future Usage

Reasons for Not Using Certain IT Solutions

Reasons for Not Using Certain IT Solutions (continued)

High Security Risks

High Security Risks by Region

Criteria for Selecting a Cloud Provider

Criteria for Selecting a Cloud Provider by Company Size

Criteria for Selecting a Cloud Provider by Region

Attitudes about the Use of Cloud Computing/Hosted Communications

Satisfaction with Cloud Computing Use by Company Size

Satisfaction with Cloud Computing Use by Region

Non-Users’ Attitudes toward Cloud Computing

IT Deployment Cloud

Current Deployment of IT in the Cloud by Company Size

Use of Social Media for Internal Collaboration by Vertical

Use of Customer-Facing Social Media Industry by Company Size

Implementation of Customer-Facing Social Media

Current Implementation of Customer-Facing Social Media by Company Size

Current Implementation of Customer-Facing Social Media

Efectiveness of Customer-facing Social Media to Increase the Organization's

Use of Social Media for Internal Collaboration

Implementation of Internal Employee Collaboration Social Media Strategies

Fully Implemented Internal Employee Collaboration Social Media Strategies by Company Size

Efectiveness of Internal Employee Collaboration Social Media to Improve Productivity

Potential Benefits of Social Media within the Organization

Potential Benefits of Social Media within the Organization (continued)

Company-Issued Devices

Company-Supported Mobile Operating Systems

Personal Devices Allowed to Connect to Company Network (BYOD)

BYOD Policy and Enforcement

The Big Picture of IT Budgets

Distribution of Worker Types by Industry

Country of Residence and Years in IT—Manufacturing Industry

IT Decision Making Role and Job Title—Manufacturing Industry

Companies’ and Respondents’ Geographic Reach— Manufacturing Industry

Company's Global Annual Revenue—Manufacturing Industry

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