Usage Transparency Makes Mobile Roaming Charges More Palatable: Real Time Intelligence is the Key
Usage Transparency Makes Mobile Roaming Charges More Palatable: Real Time Intelligence is the Key
RELEASE DATE
29-Jun-2012
29-Jun-2012
REGION
North America
North America
Research Code: D564-00-39-00-00
SKU: IT01903-EU-MR_11658
$2,450.00
In stock
SKU
IT01903-EU-MR_11658
Description
This report points out how current communications service provider (CSP) business practices add to customer aggravation about billed charges, and how CSP practices may contribute to missed opportunities when mobile customers roam. Usage transparency in a real-time setting is the key ingredient to enable customer empowerment and to maintain business profitability. Accomplishing this requires solutions, such as those provided by the Syniverse Real-Time Intelligence platform, to deliver the insight needed to meet today’s customer experience needs and support CSP business objectives.
Table of Contents
Introduction
The Bill for Mobile Data Access is a Customer's Reoccurring Nightmare
CSP Lost Opportunity from Silent Roamers
Addressing the Roamer Challenge
The Syniverse Real-Time Intelligence Portfolio
Additional Roamer and Other Use Case Scenarios
Stratecast - The Last Word
About Stratecast
Related Research
This report points out how current communications service provider (CSP) business practices add to customer aggravation about billed charges, and how CSP practices may contribute to missed opportunities when mobile customers roam. Usage transparency in a real-time setting is the key ingredient to enable customer empowerment and to maintain business profitability. Accomplishing this requires solutions, such as those provided by the Syniverse Real-Time Intelligence platform, to deliver the insight needed to meet todays customer experience needs and support CSP business objectives.
No Index | Yes |
---|---|
Podcast | No |
Author | Karl Whitelock |
Industries | Information Technology |
WIP Number | D564-00-39-00-00 |
Is Prebook | No |