Contact Center Performance Analytics - Market Insight
Contact Center Performance Analytics - Market Insight
RELEASE DATE
25-Aug-2006
25-Aug-2006
REGION
North America
North America
Research Code: N02B-01-00-00-00
SKU: IT02027-EU-MR_11782
$2,450.00
Special Price $1,837.50 save 25 %
In stock
SKU
IT02027-EU-MR_11782
Description
Performance analytics are significant contributors to contact center performance improvements. This market insight discusses four approaches for performance improvement, namely, Performance Management, Speech Analytics, Operational Analytics, and Self-Service Analytics. It also provides an overview of the vendor marketplace and the products offered.
Table of Contents
Market Insight
- Introduction
- Performance Management
- Speech Analytics
- Additional Performance Improvement Avenues
- Business Value of Performance Analytics
- Products Offered by Key Industry Participants
- Growth Challenges
- Core Themes for Performance Analytics
- Conclusion
Popular Topics
Performance analytics are significant contributors to contact center performance improvements. This market insight discusses four approaches for performance improvement, namely, Performance Management, Speech Analytics, Operational Analytics, and Self-Service Analytics. It also provides an overview of the vendor marketplace and the products offered.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | N02B-01-00-00-00 |
Is Prebook | No |