Customer Contact Experience BenchmarksPC Manufacturers Industry
Customer Contact Experience BenchmarksPC Manufacturers Industry
Assessing the Customer Contact Experience in the United States
20-Aug-2012
North America
$10,000.00
Special Price $7,500.00 save 25 %
Description
This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1760. Companies benchmarked in this study include but are not limited to: Acer, Apple, Asus, Dell, Gateway, HP, Lenovo, Panasonic, Toshiba, Samsung, and Sony. Within the industry, the most popular contact channels are phone/live agent and e-mail. Web site self-service and Web site chat with live agents have been used by fewer customers, while IVR is the least popular.
Table of Contents
PC Manufacturers Customer Contact Experience—United States
- Customer Contact Experience—PC Manufacturers Benchmarks
Popular Topics
No Index | Yes |
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Podcast | No |
Author | Anna Kuberacka |
Industries | Information Technology |
WIP Number | NAD0-01-00-00-00 |
Is Prebook | No |