Description

In this study chemical & petrochemical industry respondents satisfaction with Automation & Software suppliers were analysed on the basis of Customer hot buttons analysis, Brand familiarity analysis, Product quality satisfaction analysis, Training satisfaction analysis, Delivery time satisfaction analysis, Technical support and after After sales service satisfaction analysis. The study also includes drivers and restraints pertaining to Automation & software solutions with respect to, analysis of purchase decision influencers, source referred for product information and preferred channel of purchasing are analysed.