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Analysis of the Asia-Pacific Hosted Contact Center Market
Analysis of the Asia-Pacific Hosted Contact Center Market
Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers
RELEASE DATE
15-Oct-2013
15-Oct-2013
REGION
Asia Pacific
Asia Pacific
Research Code: P756-01-00-00-00
SKU: IT00786-AP-MR_02117
$20,000.00
Special Price $15,000.00 save 25 %
In stock
SKU
IT00786-AP-MR_02117
Description
This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors and service providers in the region are provided. Regional analyses and forecasting are provided for six regions within the total Asia Pacific market including Association of Southeast Asian Nations (ASEAN), Greater China, India, Japan, and South Korea.
Table of Contents
Executive Summary
Executive Summary (continued)
Executive Summary—Market Engineering Measurements
Executive Summary—CEO’s Perspective
Market Overview—Definitions
Market Overview—Research Methodology
Market Overview—Geographical Coverage
Market Overview—Key Questions This Study Will Answer
Drivers and Restraints
Drivers Explained
Drivers Explained (continued)
Drivers Explained (continued)
Restraints Explained
Restraints Explained (continued)
Market Engineering Measurements
Key Market Trends
Key Market Trends (continued)
Key Market Trends (continued)
Key Market Trends (continued)
Key Market Trends (continued)
Key Technology Trends
Key Technology Trends (continued)
Key Pricing Trends
Key Pricing Trends (continued)
Total Hosted Contact Center Market—Seat Forecast
Total Hosted Contact Center Market—Revenue Forecast
Hosted Seats and Revenue Forecast Discussion
Hosted Seats and Revenue Forecast Discussion (continued)
Revenue by Region
Revenue by Region Discussion
Revenue by Region Discussion (continued)
Market Penetration Analysis
Total Hosted Contact Center Market—Forecast by Size of Hosting
Adoption Trend Analysis—Size of Hosting
Adoption Trend Analysis—Size of Hosting (continued)
Total Hosted Contact Center Market—Forecast by Type of Requirement
Total Hosted Contact Center Market—Forecast by Horizontal Market
Adoption Trends Analysis
Adoption Trends Analysis (continued)
Vendor Insights
Vendor Insights (continued)
Vendor Insights (continued)
Vendor Insights (continued)
Vendor Profiles
Vendor Profiles (continued)
Vendor Profiles (continued)
Vendor Profiles (continued)
Vendor Profiles (continued)
Vendor Profiles (continued)
Vendor Profiles (continued)
Vendor Profiles (continued)
Vendor Profiles (continued)
Vendor Profiles (continued)
Vendor Profiles (continued)
Vendor Profiles (continued)
Vendor Profiles (continued)
Service Provider Insights
Service Provider Insights (continued)
Service Provider Insights (continued)
Service Provider Insights (continued)
Service Provider Insights (continued)
Service Provider Profiles
Service Provider Profiles (continued)
Service Provider Profiles (continued)
Service Provider Profiles (continued)
Australia and New Zealand (ANZ)
Market Engineering Measurements
Key Market Trends
Key Market Trends (continued)
Hosted Contact Center Market—Revenue Forecast
Service Provider Trends
Service Provider Trends (continued)
Service Provider Trends (continued)
Service Provider Profiles
Service Provider Profiles (continued)
Service Provider Profiles (continued)
Top Competitors
Top Competitors (continued)
ASEAN
Market Engineering Measurements
Key Market Trends
Key Market Trends (continued)
Key Market Trends (continued)
Hosted Contact Center Market—Revenue Forecast
Service Provider Trends
Service Provider Trends (continued)
Service Provider Profiles
Service Provider Profiles (continued)
Top Competitors
Greater China
Market Engineering Measurements
Key Market Trends
Key Market Trends (continued)
Hosted Contact Center Market—Revenue Forecast
Service Provider Trends
Service Provider Profiles
Service Provider Profiles (continued)
Service Provider Profiles (continued)
Service Provider Profiles (continued)
Service Provider Profiles (continued)
Service Provider Profiles (continued)
Top Competitors
India
Market Engineering Measurements
Key Market Trends
Key Market Trends (continued)
Hosted Contact Center Market—Revenue Forecast
Service Provider Trends
Service Provider Trends (continued)
Service Provider Trends (continued)
Service Provider Profiles
Service Provider Profiles (continued)
Service Provider Profiles (continued)
Top Competitors
Japan
Market Engineering Measurements
Key Market Trends
Hosted Contact Center Market—Revenue Forecast
Service Provider Trends
Service Provider Trends (continued)
Service Provider Profiles
Service Provider Profiles (continued)
Service Provider Profiles (continued)
Service Provider Profiles (continued)
Top Competitors
Top Competitors (continued)
South Korea
Market Engineering Measurements
Key Market Trends
Hosted Contact Center Market—Revenue Forecast
Service Provider Trends
Service Provider Profiles
Service Provider Profiles (continued)
Service Provider Profiles (continued)
Top Competitors
Strategic Recommendations—Large Enterprises
Considerations for Targeting Large Enterprises
Considerations for Targeting Large Enterprises (continued)
Strategic Recommendations—SMB Contact Centers
Considerations for Targeting SMBs
Considerations for Targeting SMBs (continued)
Final Considerations—Messaging to Customer
The Last Word—Three Big Predictions
Legal Disclaimer
Market Engineering Methodology
Partial List of Companies Interviewed
Table of Acronyms Used
Learn More: Next Steps
Additional Sources of Information
Popular Topics
This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors and service providers in the region are provided. Regional analyses and forecasting are provided for six regions within the total Asia Pacific market including Association of Southeast Asian Nations (ASEAN), Greater China, India, Japan, and South Korea.
| No Index | Yes |
|---|---|
| Podcast | No |
| Author | Krishna Baidya |
| Industries | Information Technology |
| WIP Number | P756-01-00-00-00 |
| Is Prebook | No |