Key Findings

Key Findings (continued)

Market Engineering Measurements

Market Engineering Measurements (continued)

CEO’s Perspective

Market Overview—Definitions

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Key Questions This Study Will Answer

Market Overview—Market Readiness

Market Overview—Hosted IP Telephony and UCC Services Ecosystem

Market Overview—Distribution Channels

Market Overview—Distribution Channels Discussion

Market Drivers

Market Restraints

Forecast Assumptions

Installed Users and Revenue Forecast

Installed Users and Revenue Forecast Discussion

Pricing Trends and Forecast

Pricing Trends and Forecast Discussion

Pricing Trends and Forecast Discussion (continued)

Demand Analysis

Demand Analysis Discussion

Demand Analysis Discussion (continued)

Demand Analysis Discussion (continued)

The Overall Impact of the Workforce on IT

Perceived Effectiveness of Cloud Computing Technologies

Enterprise Communications Technologies Planned to be Used in the Future by Region

Enterprise Communications Technologies Planned to be Used in the Future by Region (continued)

Current Percent of Enterprise Communication Solutions Moved to the Cloud by Region

Most Prevalent Enterprise Communications Solutions Moved to the Cloud by Region

Least Prevalent Enterprise Communications Solutions Moved to the Cloud by Region

Plans to Move Enterprise Communications Solutions to the Cloud

Expected Percent of Enterprise Communications Solutions to be Moved to the Cloud by Region

Percent of Installed Users by Country/Sub-region

Germany, France and the UK

Germany, France and the UK (continued)

Italy and Spain

Benelux

The Nordics

Rest of Western Europe

Central and Eastern Europe

Market Share

Competitive Environment

Select Providers and Platform Vendors

Select Providers and Platform Vendors (continued)

Select Providers and Platform Vendors (continued)

Select Providers and Platform Vendors (continued)

Select Providers and Platform Vendors (continued)

Select Providers and Platform Vendors (continued)

Select Providers and Platform Vendors (continued)

Select Providers and Platform Vendors (continued)

Impact of Communications Industry Mega Trends on the European IP Telephony and UCC Services Market

Impact of Communications Industry Mega Trends on the European IP Telephony and UCC Services Market (continued)

Impact of Communications Industry Mega Trends on the European IP Telephony and UCC Services Market (continued)

Impact of Communications Industry Mega Trends on the European IP Telephony and UCC Services Market (continued)

Mega Trend Impact on the European Hosted IP Telephony and UCC Services Market

The Last Word—Predictions

The Last Word—Recommendations to IT Decision Makers

The Last Word—Recommendations to Providers

Legal Disclaimer

Market Engineering Methodology

Market Engineering Measurements

Market Engineering Measurements (continued)

Market Engineering Measurements (continued)

Additional Sources of Information on Hosted IP Telephony and UCC Services Market

List of Companies Included in “Others”

Partial List of Companies Interviewed

Learn More—Next Steps