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Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America
Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America
Improving Business Productivity Quickly and at a Lower Cost
RELEASE DATE
25-Feb-2014
25-Feb-2014
REGION
Latin America
Latin America
Research Code: ND81-01-00-00-00
SKU: IT00715-LA-MR_01972
$2,450.00
In stock
SKU
IT00715-LA-MR_01972
Description
In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These services are owned and operated by third-party providers, and they enable contact centers to be more productive, offering a better service to clients with reduced capital expenditures when compared with an on-premises implementation model. This market insight analyzes the current hosted and cloud solutions for contact centers market in Latin America. It examines key drivers and restraints, supply and demand, strategic considerations, and provides ecosystem analysis by vendors and service providers, identifying leading trends and available solutions in the region.
Table of Contents
Executive Summary
Research Scope
Research Methodology
Market Overview—Geographical Coverage
Market Overview—Key Questions This Study Will Answer
Market Overview—Introduction
Market Definitions
Market Definitions (continued)
Market Definitions (continued)
Market Definitions (continued)
Market Definitions (continued)
Drivers and Restraints
Drivers Explained
Drivers Explained (continued)
Restraints Explained
Restraints Explained (continued)
Key Market Trends
Key Market Trends (continued)
Key Market Trends (continued)
Key Market Trends (continued)
Key Technology Trends
Key Pricing Trends
Adoption Trend Analysis—Size of Hosting
Adoption Trend Analysis—Size of Hosting (continued)
Adoption Trends by Verticals
Business Models in LATAM
Business Model 1
Business Model 2
Business Model 3
Business Models in LATAM—Comments
Business Models in Latin America—Overview
Key Solution Features Available in Latin America—Application Providers/Vendors
Vendor/Application Provider Insights
Vendor/Application Provider Insights (continued)
Vendor/Application Provider Insights (continued)
Vendor/Application Provider Insights (continued)
Vendor/Application Provider Profiles
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Vendor/Application Provider Profiles (continued)
Key Solution Features Available in Latin America—Service Provider and Channels
Channels/Service Provider Insights
Channels/Service Provider Insights (continued)
Channels/Service Provider Profiles
Channels/Service Provider Profiles (continued)
Channels/Service Provider Profiles (continued)
Channels/Service Provider Profiles (continued)
Channels/Service Provider Profiles (continued)
Channels/Service Provider Profiles (continued)
Channels/Service Provider Profiles (continued)
Channels/Service Provider Profiles (continued)
Channels/Service Provider Profiles (continued)
Strategic Recommendations—Large Contact Centers
Strategic Recommendations—Small and Medium Contact Centers
Final Considerations—Messaging to Client
The Last Word—Predictions
Legal Disclaimer
Who is Frost & Sullivan
What Makes Us Unique
TEAM Methodology
Our Global Footprint 40+ Offices
Popular Topics
In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These services are owned and operated by third-party providers, and they enable contact centers to be more productive, offering a better service to clients with reduced capital expenditures when compared with an on-premises implementation model. This market insight analyzes the current hosted and cloud solutions for contact centers market in Latin America. It examines key drivers and restraints, supply and demand, strategic considerations, and provides ecosystem analysis by vendors and service providers, identifying leading trends and available solutions in the region.
| No Index | Yes |
|---|---|
| Podcast | No |
| Author | Maiara Munhoz |
| Industries | Information Technology |
| WIP Number | ND81-01-00-00-00 |
| Is Prebook | No |