Adding Value and Managing Change in Todays Contact Center
Adding Value and Managing Change in Todays Contact Center
Innovative solutions integrators (SIs) key to cloud, omnichannel, and IT management strategies
RELEASE DATE
12-Sep-2014
12-Sep-2014
REGION
North America
North America
Research Code: 9857-00-51-00-00
SKU: IT00158-NA-MR_01152
$1,500.00
In stock
SKU
IT00158-NA-MR_01152
Description
Customer contact systems integrators and value-added resellers or “solutions integrators” (SIs) are the linchpins in the contact center supply chain. Companies call on SIs to map out solution strategies and recommend and implement new and upgraded hardware and software and services. In turn, original equipment manufacturers (OEMs) and hosting providers depend on SIs as channel partners to sell, support, install and connect technologies to customer companies. But SIs are vulnerable to the stresses of anticipating and responding to the demands of OEMs, hosting providers, and other companies.
Table of Contents
Market Insight
Customer contact systems integrators and value-added resellers or solutions integrators (SIs) are the linchpins in the contact center supply chain. Companies call on SIs to map out solution strategies and recommend and implement new and upgraded hardware and software and services. In turn, original equipment manufacturers (OEMs) and hosting providers depend on SIs as channel partners to sell, support, install and connect technologies to customer companies. But SIs are vulnerable to the stresses of anticipating and responding to the demands of OEMs, hosting providers, and other companies.
No Index | Yes |
---|---|
Podcast | No |
Author | Brendan Read |
Industries | Information Technology |
WIP Number | 9857-00-51-00-00 |
Is Prebook | No |