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Building the Business Case for e-Learning in the Contact Center - Market Insight
Building the Business Case for e-Learning in the Contact Center - Market Insight
RELEASE DATE
30-Jun-2006
30-Jun-2006
REGION
North America
North America
Research Code: N02A-01-00-00-00
SKU: IT02026-EU-MR_11781
$2,450.00
In stock
SKU
IT02026-EU-MR_11781
Description
This Market Insight discusses the business case for e-Learning applications in the Contact Center. It also includes an overview of the vendor marketplace and profiles of some leading vendors.
Table of Contents
Overview and Definitions
- Introductions and Definitions
- Alignment of People Processes and Technology
- Integration with Call Recording and Quality Monitoring
- Accelerating Agent Performance - “On Demand”
- Higher Satisfaction Levels for Agents and Managers
- Improving the Customer Experience
- Cost Reduction and Enhanced Profitability
- Market Challenges and Barriers to Adoption
- Enterprise-wide Application and Best Practices
- Competitive Positioning
- e-Learning Core Elements
- In Summary
- Vendor Profiles
Popular Topics
This Market Insight discusses the business case for e-Learning applications in the Contact Center. It also includes an overview of the vendor marketplace and profiles of some leading vendors.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | N02A-01-00-00-00 |
| Is Prebook | No |