Business Service Management - More than Just Technically Based SLAs
Business Service Management - More than Just Technically Based SLAs
RELEASE DATE
24-Sep-2007
24-Sep-2007
REGION
North America
North America
Research Code: D563-00-44-00-00
SKU: TE02653-AF-MR_14283
$2,450.00
Special Price $1,837.50 save 25 %
In stock
SKU
TE02653-AF-MR_14283
Description
In the beginning telecom services were tied to specific network elements and configurations. Commitment to customer service quality could be based on technical parameters such as uptime, percent utilization, packet delivery, connectivity time, traffic identification, and sub-network routing information among others.
Table of Contents
Introduction
Business Service Management - Customer Perspective
Business Service Management - Internal Perspective
How BSM Solutions Improve Customer Management
Stratecast - The Last Word
About Stratecast
Popular Topics
In the beginning telecom services were tied to specific network elements and configurations. Commitment to customer service quality could be based on technical parameters such as uptime, percent utilization, packet delivery, connectivity time, traffic identification, and sub-network routing information among others.
No Index | Yes |
---|---|
Podcast | No |
Industries | Telecom |
WIP Number | D563-00-44-00-00 |
Is Prebook | No |