Green Initiatives in Contact Centers - Case Studies
Green Initiatives in Contact Centers - Case Studies
RELEASE DATE
30-Mar-2009
30-Mar-2009
REGION
North America
North America
Research Code: 9857-00-06-00-00
SKU: IT01375-NA-MR_11130
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
IT01375-NA-MR_11130
Description
This market insight discusses the growing importance of "green" initiatives in contact centers. Environmental responsibility is important in this day and age, and companies want to be known for having green practices. Going green in contact centers is part and parcel of an ongoing business imperative to shave operating costs, raise efficiencies and improve agent effectiveness. This market insight discusses a few case studies of leading companies that have implemented a number of green initiatives in their contact centers.
Table of Contents
Introduction
Green Business Drivers
Contact Center Impact
Facilities Management Best Practices
Self Service and Virtual Centers
Specific Company Initiatives
FAQ's
Conclusion - Environmental Stewardship
Popular Topics
This market insight discusses the growing importance of 'green' initiatives in contact centers. Environmental responsibility is important in this day and age, and companies want to be known for having green practices. Going green in contact centers is part and parcel of an ongoing business imperative to shave operating costs, raise efficiencies and improve agent effectiveness. This market insight discusses a few case studies of leading companies that have implemented a number of green initiatives in their contact centers.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-06-00-00 |
Is Prebook | No |