From IVR to Automated Customer Interaction
From IVR to Automated Customer Interaction
Automated Interactive Customer Contact Solutions have a Strong Future if they are Deployed Wisely
RELEASE DATE
08-Jan-2014
08-Jan-2014
REGION
North America
North America
Research Code: 9857-00-49-00-00
SKU: IT00152-NA-MR_01146
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
IT00152-NA-MR_01146
Description
Automated interactive self-service solutions have evolved from interactive voice response (IVR) to include automated chat, SMS/text, and virtual agents (VA). Frost & Sullivan categorizes them as "automated interactive customer contact" (AICC) solutions. But AICC solutions will demonstrate returns on investment to companies only if consumers can easily interact with companies through these applications. The key question facing companies is not whether to deploy AICC solutions, but how best to implement them.
Table of Contents
Market Insight
Popular Topics
Automated interactive self-service solutions have evolved from interactive voice response (IVR) to include automated chat, SMS/text, and virtual agents (VA). Frost & Sullivan categorizes them as 'automated interactive customer contact' (AICC) solutions. But AICC solutions will demonstrate returns on investment to companies only if consumers can easily interact with companies through these applications. The key question facing companies is not whether to deploy AICC solutions, but how best to implement them.
No Index | Yes |
---|---|
Podcast | No |
Author | Brendan Read |
Industries | Information Technology |
WIP Number | 9857-00-49-00-00 |
Is Prebook | No |