IP Contact Centers

IP Contact Centers

RELEASE DATE
18-Dec-2001
REGION
North America
Research Code: 9510-00-12-00-00
SKU: TE01436-NA-SF_13066
AvailableYesPDF Download

$1,500.00

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SKU
TE01436-NA-SF_13066

$1,500.00

$1,125.00save 25 %

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Description

This InSight identifies the issues and opportunities for implementing IP solutions into the contact center. The trends and factors supporting the use of IP are analyzed, as well as the restraints that hold back adoption by contact centers. Three case studies are presented to illustrate how IP is being deployed today in contact centers. Overall conclusions are presented in the form of strategic implications for contact centers and for vendors of IP solutions.

Table of Contents

Frost & Sullivan InSights

InSight Overview

Why IP In The Contact Center?

Why Not IP In The Contact Center?

Conclusions

Case Study #1 - ARO

Case Study #2 - PeopleSupport

Case Study #3 - ClickdotCare

Related Research
This InSight identifies the issues and opportunities for implementing IP solutions into the contact center. The trends and factors supporting the use of IP are analyzed, as well as the restraints that hold back adoption by contact centers. Three case studies are presented to illustrate how IP is being deployed today in contact centers. Overall conclusions are presented in the form of strategic implications for contact centers and for vendors of IP solutions.
More Information
No Index Yes
Podcast No
Industries Telecom
WIP Number 9510-00-12-00-00
Is Prebook No