Latin America Contact Center Applications Market 2009
Latin America Contact Center Applications Market 2009
RELEASE DATE
31-Dec-2009
31-Dec-2009
REGION
North America
North America
Research Code: N719-01-00-00-00
SKU: IT02904-AP-MR_16267
$4,950.00
In stock
SKU
IT02904-AP-MR_16267
Description
The Latin American contact center applications market generated revenues of $414.8 million in 2008. The first semester of the year presented a healthy growth; however, as economies slowed down in the fourth quarter of 2008, purchase decisions were extended, and contact center projects began to slow down. In this scenario, it is crucial for companies to differentiate. The shift to more common architectures based on industry standards is making inbound contact routing (ICR) systems increasingly more similar to each other. Vendors will be challenged to differentiate their systems as this trend continues and the market matures.
Table of Contents
Latin America Contact Center Applications Market 2009
- Latin America Contact Center Applications Market 2009
Popular Topics
The Latin American contact center applications market generated revenues of $414.8 million in 2008. The first semester of the year presented a healthy growth; however, as economies slowed down in the fourth quarter of 2008, purchase decisions were extended, and contact center projects began to slow down. In this scenario, it is crucial for companies to differentiate. The shift to more common architectures based on industry standards is making inbound contact routing (ICR) systems increasingly more similar to each other. Vendors will be challenged to differentiate their systems as this trend continues and the market matures.
No Index | Yes |
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Podcast | No |
WIP Number | N719-01-00-00-00 |
Is Prebook | No |