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Managed Services Market in South Africa
Managed Services Market in South Africa
Analysis of the Growth Opportunity and Indicators of the Customer Experience
RELEASE DATE
27-May-2016
27-May-2016
REGION
Africa
Africa
Research Code: MB47-01-00-00-00
SKU: IT03079-AF-MR_18616
$3,000.00
In stock
SKU
IT03079-AF-MR_18616
Description
Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even more important, with providers facing severe scrutiny on both qualifying and differentiating services. The greatest chance of success in this landscape will come to enterprises that anticipate changing market expectations across different industries and adjust their services proactively, thus helping their clients optimise their use of ICT.
Table of Contents
Managed Services Have Undergone a Significant Evolution
- Evolution, South Africa, 2014
Breakdown of Current Managed Services Pending
- Managed Services Market: Spending, South Africa, 2014
Key Enablers Include Access to Expertise and Cost Reduction
- Enablers
- Challenges
Solutions Must Evolve to Meet Changing Customer Requirements
Managed Services were Analysed across 8 Key Industries
Definitions
The Provision of Managed Services Is Expected to Grow Significantly
Managed Services Have Undergone a Significant Evolution
New Benefits Include Accountability, Scalability, and Access to Skills
Managing the Customer Journey Is a Key Requirement
Industry Comparisons Reveal Key Growth Opportunities
Applications are Recognised as the Key Area of Growth
Competition in the Managed Services Market has Exploded
Service Providers are Separated by Segment Expertise
Customers have Voiced Widespread Dissatisfaction with their Providers
Breakdown of Current Managed Services Spending
Growth in Managed Services Spending
Comparing Different Service Areas per Industry
- Growth Opportunities by Industry, South Africa, 2014
Key Enablers Include Access to Expertise and Cost Reduction
- Growth Opportunities by Segment, South Africa, 2014
Consulting Providers Provided the Best Customer Experience
Customers Value Service Providers that Offer Strategic Input
Enterprises are Reluctant to Entrust All ICT Needs to One Provider
Customer Experience Matrix Methodology
The Frost & Sullivan Story
Value Proposition: Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
List of Figures- 1. Managed Services Market: Growth Opportunities by Industry, South Africa, 2014
- 2. Managed Services Market: Growth Opportunities by Segment, South Africa, 2014
- 3. Managed Services Market: Spending, South Africa, 2014
- 4. Managed Services Market: Spend by Service Area, South Africa, 2014
- 5. Managed Services Market: Service Area as a Proportion of Total Managed Services Expenditure—across Industries, South Africa, 2014
- 6. Customer Perception Scores: Ranking across All Verticals and Service Areas
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Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even more important, with providers facing severe scrutiny on both qualifying and differentiating services. The greatest chance of success in this landscape will come to enterprises that anticipate changing market expectations across different industries and adjust their services proactively, thus helping their clients optimise their use of ICT.
| No Index | No |
|---|---|
| Podcast | No |
| Table of Contents | | Executive Summary~ || Managed Services Have Undergone a Significant Evolution~ ||| Evolution, South Africa, 2014~ || Breakdown of Current Managed Services Pending~ ||| Managed Services Market: Spending, South Africa, 2014~ || Key Enablers Include Access to Expertise and Cost Reduction~ ||| Enablers~ |||| Access to Skills and Expertise~ |||| Reducing Total Cost of Ownership~ ||| Challenges~ |||| Internal Control of IT Services~ |||| Limited Connectivity and Connectivity Costs~ | Project Overview~ || Solutions Must Evolve to Meet Changing Customer Requirements~ || Managed Services were Analysed across 8 Key Industries~ || Definitions~ ||| Managed Services~ ||| Service Areas~ | The Global Managed Services Landscape~ || The Provision of Managed Services Is Expected to Grow Significantly~ ||| Managed Services Market: Global Outlook~ || Managed Services Have Undergone a Significant Evolution~ ||| Evolution, South Africa, 2014~ || New Benefits Include Accountability, Scalability, and Access to Skills~ ||| Key Trends in Customer Expectations~ || Managing the Customer Journey Is a Key Requirement~ | Research Findings~ || Industry Comparisons Reveal Key Growth Opportunities~ ||| Growth Opportunities by Industry, South Africa, 2014~ || Applications are Recognised as the Key Area of Growth~ ||| Growth Opportunities by Segment, South Africa, 2014~ || Competition in the Managed Services Market has Exploded~ ||| Operators~ |||| Neotel~ |||| Telkom~ |||| MTN~ |||| BT~ |||| Vodacom~ ||| Manufacturers~ |||| IBM~ |||| Huawei~ ||| Application-specific Providers~ |||| Microsoft~ |||| Oracle~ |||| SAP~ ||| Integrators~ |||| Business connexion~ |||| EOH~ |||| Bytes~ |||| T Systems~ |||| Internet Solutions~ |||| Dimension data~ || Service Providers are Separated by Segment Expertise~ || Customers have Voiced Widespread Dissatisfaction with their Providers~ || Breakdown of Current Managed Services Spending~ ||| Spending, South Africa, 2014~ || Growth in Managed Services Spending~ ||| Spend by Service Area, South Africa, 2014~ || Comparing Different Service Areas per Industry~ ||| Service Area as a Proportion of Total Managed Services Expenditure—across Industries, South Africa, 2014~ || Key Enablers Include Access to Expertise and Cost Reduction~ | Conclusions~ || Consulting Providers Provided the Best Customer Experience~ ||| Ranking across All Verticals and Service Areas~ || Customers Value Service Providers that Offer Strategic Input~ ||| High Customer Satisfaction~ ||| Low Customer Satisfaction~ || Enterprises are Reluctant to Entrust All ICT Needs to One Provider~ | Appendix~ || Customer Experience Matrix Methodology~ ||| Customer Experience Matrix, South Africa, 2014~ | The Frost & Sullivan Story~ || The Frost & Sullivan Story~ || Value Proposition: Future of Your Company & Career~ || Global Perspective~ || Industry Convergence~ || 360º Research Perspective~ || Implementation Excellence~ || Our Blue Ocean Strategy~ |
| List of Charts and Figures | 1. Managed Services Market: Growth Opportunities by Industry, South Africa, 2014~ 2. Managed Services Market: Growth Opportunities by Segment, South Africa, 2014~ 3. Managed Services Market: Spending, South Africa, 2014~ 4. Managed Services Market: Spend by Service Area, South Africa, 2014~ 5. Managed Services Market: Service Area as a Proportion of Total Managed Services Expenditure—across Industries, South Africa, 2014~ 6. Customer Perception Scores: Ranking across All Verticals and Service Areas~ |
| Author | Lehlohonolo Mokenela |
| Industries | Information Technology |
| WIP Number | MB47-01-00-00-00 |
| Is Prebook | No |