USD
GBP
CNY
EUR
INR
JPY
MYR
ZAR
KRW
THB
North American Agent Performance Optimization Markets
North American Agent Performance Optimization Markets
RELEASE DATE
14-Sep-2007
14-Sep-2007
REGION
North America
North America
Research Code: N192-01-00-00-00
SKU: IT02049-EU-MR_11804
$4,950.00
In stock
SKU
IT02049-EU-MR_11804
Description
This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on Quality Monitoring and Workforce Management applications. It also provides market size, market share, forecasts and breakdown by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
Table of Contents
Executive Summary
- Introduction
- Overview
- Future Outlook and Trends
- Scope and Methodology
Quality Monitoring
- Market Overview
- Trends
- Size of Deployments
- Vertical Market Developments
- Industry Challenges
- Market Drivers
- Market Restraints
- Drivers/Restraints/Challenges - Commentary
- Market Engineering Measurements
- Revenue Forecasts
- Competitive Overview & Market Share
Quality Monitoring Vendor Profiles
- NICE Systems
- Verint Witness
- Autonomy etalk
- Envision Telephony
- VPI
- HigherGround
- Interactive Intelligence
Workforce Management Software
- Market Overview
- Trends
- Size of Deployments
- Vertical Market Developments
- Industry Challenges
- Market Drivers
- Market Restraints
- Drivers/Restraints/Challenges - Commentary
- Market Engineering Measurements
- Forecasts
- Competitive Overview & Market Share
Workforce Management Vendor Profiles
- Aspect Software
- IEX
- Witness Systems
- Calabrio Software
- Genesys
- GMT Corporation
Strategic Analysis
- Critical Success Factors
- Strategic Growth Recommendations
Popular Topics
This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on Quality Monitoring and Workforce Management applications. It also provides market size, market share, forecasts and breakdown by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | N192-01-00-00-00 |
| Is Prebook | No |