Description

This strategic analysis is part of Frost & Sullivan’s continued coverage of the contact center marketplace. The scope of this research service includes traditional IVR systems and enterprise voice portals. This research service focuses on premise based (CPE) IVR systems. Within this analysis, Frost & Sullivan has identified challenges, drivers and trends in the market. The research service also provides current and forecasted revenues as well as market shares of the leading vendors. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.