North American Speech Applications Development Market for Contact Centers
North American Speech Applications Development Market for Contact Centers
RELEASE DATE
31-Mar-2010
31-Mar-2010
REGION
North America
North America
Research Code: N6D0-01-00-00-00
SKU: IT02136-NA-MR_11891
$4,950.00
Special Price $3,712.50 save 25 %
In stock
SKU
IT02136-NA-MR_11891
Description
About two-thirds of North American contact center organizations have plans to either build or enhance their contact center speech applications over the next twelve months based on a Frost & Sullivan survey conducted in 2009. This research study provides an overview of the speech application development market for contact centers, discusses market trends, challenges, drivers and restraints to adoption, and profiles about 25 leading vendors that provide speech application development services for contact centers.
Table of Contents
Market Overview
- Introduction
- Scope and Methodology
- Definitions
- Market Trends
- Industry Challenges
- Market Drivers
- Market Restraints
Vendor Profiles: A - M
- Alcatel-Lucent/Genesys
- Aspect Software
- Avaya
- Cisco Systems
- Clickfox
- Contact Solutions
- Convergys
- CSG
- Empirix
- Gold Systems
- Holly Connects
- Microsoft/Tellme
Vendor Profiles: N - W
- Nexidia
- NICE Systems
- Nuance
- NuEcho
- Primas
- Syntellect
- Verint Systems
- Verizon Business
- Vocalabs
- Voiceport
- VoltDelta
- Voxeo
- Voxify
- West Interactive
Strategic Considerations
- Vendor Recommendations
- End-user Recommendations
Related Research
Popular Topics
About two-thirds of North American contact center organizations have plans to either build or enhance their contact center speech applications over the next twelve months based on a Frost & Sullivan survey conducted in 2009. This research study provides an overview of the speech application development market for contact centers, discusses market trends, challenges, drivers and restraints to adoption, and profiles about 25 leading vendors that provide speech application development services for contact centers.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | N6D0-01-00-00-00 |
Is Prebook | No |