North American Speech Applications Development Market for Contact Centers

North American Speech Applications Development Market for Contact Centers

RELEASE DATE
31-Mar-2010
REGION
North America
Research Code: N6D0-01-00-00-00
SKU: IT02136-NA-MR_11891
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IT02136-NA-MR_11891

$4,950.00

$3,712.50save 25 %

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Description

About two-thirds of North American contact center organizations have plans to either build or enhance their contact center speech applications over the next twelve months based on a Frost & Sullivan survey conducted in 2009. This research study provides an overview of the speech application development market for contact centers, discusses market trends, challenges, drivers and restraints to adoption, and profiles about 25 leading vendors that provide speech application development services for contact centers.

Table of Contents

Market Overview

  • Introduction
  • Scope and Methodology
  • Definitions
  • Market Trends
  • Industry Challenges
  • Market Drivers
  • Market Restraints

Vendor Profiles: A - M

  • Alcatel-Lucent/Genesys
  • Aspect Software
  • Avaya
  • Cisco Systems
  • Clickfox
  • Contact Solutions
  • Convergys
  • CSG
  • Empirix
  • Gold Systems
  • Holly Connects
  • Microsoft/Tellme

Vendor Profiles: N - W

  • Nexidia
  • NICE Systems
  • Nuance
  • NuEcho
  • Primas
  • Syntellect
  • Verint Systems
  • Verizon Business
  • Vocalabs
  • Voiceport
  • VoltDelta
  • Voxeo
  • Voxify
  • West Interactive

Strategic Considerations

  • Vendor Recommendations
  • End-user Recommendations
Related Research
About two-thirds of North American contact center organizations have plans to either build or enhance their contact center speech applications over the next twelve months based on a Frost & Sullivan survey conducted in 2009. This research study provides an overview of the speech application development market for contact centers, discusses market trends, challenges, drivers and restraints to adoption, and profiles about 25 leading vendors that provide speech application development services for contact centers.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number N6D0-01-00-00-00
Is Prebook No