Singapore CRM Customer Satisfaction Analysis
Singapore CRM Customer Satisfaction Analysis
RELEASE DATE
01-Dec-2005
01-Dec-2005
REGION
Asia Pacific
Asia Pacific
Research Code: 4Z67-01-00-00-00
SKU: IT02438-EU-MR_15801
$3,950.00
In stock
SKU
IT02438-EU-MR_15801
Description
This study maps the customer behaviour and expectations from the implemented CRM solution. The analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase decision making process.
Table of Contents
CRM Survey Overview
- CRM Survey Overview
Demographics of the Sample
- Demographics of the Sample
Level of CRM Implementation
- Level of CRM Implementation
CRM Adoption by Product Segments
- CRM Adoption by Product Segments
CRM Adoption by Verticals
- CRM Adoption by Verticals
Vendor Presence
- Vendor Presence
Tenure of Implementation of CRM
- Tenure of Implementation of CRM
Number of Users of CRM
- Number of Users of CRM
Number of Locations
- Number of Locations
User Licenses across CRM Segments
- User Licenses across CRM Segments
Organization Level of Implementation
- Organization Level of Implementation
CRM Usage by Employee Level
- CRM Usage by Employee Level
Business Challenges
- Business Challenges
Critical Business Challenges
- Critical Business Challenges
Vendor Selection Criteria
- Vendor Selection Criteria
Purchase Triggers for CRM Deployment
- Purchase Triggers for CRM Deployment
Level of Customer Satisfaction
- Level of Customer Satisfaction
Loyalty Assessment
- Loyalty Assessment
Best-placed CRM Vendor (Top of Mind Vendor Analysis)
- Best-placed CRM Vendor (Top of Mind Vendor Analysis)
Analysis of Satisfaction Level Versus Loyalty
- Analysis of Satisfaction Level Versus Loyalty
Frost & Sullivan Awards
- Frost & Sullivan Award: Singapore OCRM Customer Service Leadership Award 2005
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Popular Topics
This study maps the customer behaviour and expectations from the implemented CRM solution. The analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase decision making process.
No Index | Yes |
---|---|
Podcast | No |
WIP Number | 4Z67-01-00-00-00 |
Is Prebook | No |