Robotic Process Automation Market Outlook for Customer Care, 2017
Robotic Process Automation Market Outlook for Customer Care, 2017
Taking Advantage of Breakthroughs in Speech Technologies, Artificial Intelligence, and Machine Learning Can Power Up the Contact Center
RELEASE DATE
28-Jun-2017
28-Jun-2017
REGION
North America
North America
Research Code: 9AC4-00-11-00-00
SKU: IT03392-NA-MR_20308
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
IT03392-NA-MR_20308
Description
Breakthroughs in artificial intelligence (AI), machine learning (MI), big data, and speech technologies have enabled breakthroughs in automating both back and front office processes. Robotic Process Automation (RPA), which provides for virtual agents to automate work flow now offers unprecedented opportunities for reducing costs, increasing accuracy, speeding service delivery, maintaining compliance, and improving the customer experience, across industries.
RESEARCH: INFOGRAPHIC
This infographic presents a brief overview of the research, and highlights the key topics discussed in it.Click image to view it in full size
Table of Contents
Key Findings
Robotic Process Automation—Market Definition
Business Benefits of an RPA Workforce
Benefits of Deploying RPA in the Contact Center
Benefits of Deploying RPA in the Contact Center (continued)
Key Areas for RPA Effectiveness
Levers for Growth
Growth Opportunity 1—Cross-Organization Process Automation
Growth Opportunity 2—Contact Center Automation
Growth Opportunity 3—Security & Compliance
Growth Opportunity 4—Vertical Market: Finance
Growth Opportunity 5—Vertical Market Opportunity: Insurance
Strategic Imperatives for Success and Growth
Market Landscape
Vendor Profile—Blue Prism
Blue Prism—Healthcare: Improve Patient Experience
Vendor Profile—Cicero
Cicero—Financial Services: Provide Exceptional Customer Service
Vendor Profile—Kore.ai
Kore.ai—CPG Contact Center: Where to Find Products?
Kore.ai—Contact Center: Agent Handoff
Vendor Profile—NICE
NICE—Financial Services: Credit Card Fraud Detection
Vendor Profile—SpiceCSM
Use Case—SpiceCSM: Improving Inbound Sales Efficiency & Close Rate
Vendor Profile—Verint
Use Case—Verint: Telco – Increase Contact Center Accuracy
Vendor Profile—UiPath
Use Case—UIPath: Entertainment
Strategic Considerations
Strategic Considerations (continued)
Legal Disclaimer
The Frost & Sullivan Story
Value Proposition—Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
Popular Topics
Breakthroughs in artificial intelligence (AI), machine learning (MI), big data, and speech technologies have enabled breakthroughs in automating both back and front office processes. Robotic Process Automation (RPA), which provides for virtual agents to automate work flow now offers unprecedented opportunities for reducing costs, increasing accuracy, speeding service delivery, maintaining compliance, and improving the customer experience, across industries.
No Index | No |
---|---|
Podcast | No |
Author | Nancy Jamison |
Industries | Information Technology |
WIP Number | 9AC4-00-11-00-00 |
Is Prebook | No |